Jun 5, 2020
We understand that you may have concerns about what is expected of you and what to expect from us as we return to in-person care. By providing the following information, we hope to ease anxieties about your appointment.
EXPECTATIONS during COVID-19 Pandemic:
What can you expect BEFORE your appointment?
You will receive a REMINDER phone call the day prior to your appointment. This call will consist of:
a COVID-19 Screening questionnaire
Instructions to wear a face mask (mandatory)
Instructions to remain in your car until just before your appointment time
Instructions to only bring one additional pair of shoes, only if necessary for evaluation
Instructions to complete a history online through our clinic management software called Jane (this is a Canadian based software company which adheres to Canadian privacy laws).
Request to complete online payment prior to your appointment
Instructions to complete the online screening questionnaire when you receive it (see below)
Additional COVID-19 Screening
You will receive an ONLINE COVID-19 Screening questionnaire approximately 2 hours prior to your appointment. Please ensure you complete and return this questionnaire electronically at least 30 min before your scheduled appointment.
What can you expect on ARRIVAL for your appointment?
you enter Westmount Mall through the main entrance (facing Viscount Road)
you might be required to check in with Mall Security
On arrival to the clinic:
you will be met by your Pedorthist in the mall hallway outside the clinic
you will be asked to confirm COVID-19 screening questions and have a temperature measurement taken
it is MANDATORY that all patients and staff wear face masks throughout the duration of their time in the clinic
you will proceed to the LEFT upon entrance to the clinic and taken directly to the assessment room; we are trying to avoid use of the waiting room
floor markings will be in place to guide you and help maintain physical distance
you will be required to sanitize your hands upon arrival
What can you expect DURING your appointment?
you will be asked to place any footwear, orthotics or items you wish us to evaluate on a plastic stool inside the office
please use the hand sanitizer available
we will maintain a 2 m distance as much as possible
we will clarify any questions we have with respect to the history you provided online
in addition to a face mask, we will be wearing face shields when we are unable to maintain physical distancing parameters (less than 2 m), during assessment of feet and casting
gait assessment will be completed within the assessment room
we ask that you do not touch sample products or display items
all contact surfaces, including the floor, will be disinfected with a virucide disinfecting agent between every appointment
we will be booking at a reduced capacity to allow increased time between appointments for cleaning and disinfecting
We aim to have no more than one patient at a time, however, there may be other patients in the physiotherapy area of the clinic.
Pedorthics London patients will not be allowed in the physiotherapy area of the clinic
There will be no access to washroom facilities within the clinic
You will receive all insurance paperwork electronically through our clinic software program. You will need to log into your account (do not create a new account, but you may need to set up a password if you do not already have one).
If you are unable to make online payment (strongly recommended to reduce contact), POS payment will be available, however cheque and cash will not be accepted. You will be asked to use hand sanitizer before touching the POS machine.
We request that you come alone to your appointment unless you need assistance for transportation, mobility, language interpretation or comprehension. Names and contact information of any one you bring along will be recorded for contact tracing purposes.
These are the steps we are taking to enhance the safety of patients, staff and the community. We appreciate your cooperation as we navigate this challenging situation.
Pedorthics London Team